Return and refund policy

PLEASE NOTE: RETURNS ARE NOT FREE — CHARGES APPLY.

Returns — can I return my order?

Yes, this is possible. If you are not satisfied with the item you ordered, you have the option of returning it within 30 days of the date of receipt.

In this case, the order must meet the following conditions:

  • The order includes all accompanying parts and components, and the packaging is in the same condition as when the item was received.
  • Signs of normal use are acceptable; damage caused by careless handling is not covered.
  • For hygiene reasons, relevant items must be cleaned thoroughly before the return process is started.
  • The item was found to be faulty immediately upon receipt.

We reserve the right to charge the customer for delivery costs. Returns are processed within 7 business days and, if the conditions are met, are officially confirmed within that time.

We reserve the right to reject returned items if we suspect they have been used or damaged for reasons not attributable to us.

How do I return my order?

If your order meets the conditions above, you must complete the following steps to start the return process:

Send an email to: info@nualabrennan.com

Please make sure your email includes the following details:

  • Order number
  • Reason for the return
  • A photograph of the item in the event of damage
  • Customer's first and last name
  • Customer's address

We will contact you and provide the return address. Never send a returned item back to the sender — we will send you the correct address once you have notified us. You, as the customer, are responsible for the return delivery costs.

Cancelling an order

We do not accept cancellations of orders once they have been confirmed. If you no longer want the item, you must wait to receive it and return it in accordance with our policy. The item must be returned in its original condition and packaging in order for a refund to be claimed, taking into account the reason for the return.

A. Cancellation conditions

The cancellation period is 14 days from the day on which you, or a third party other than the carrier, received or took possession of the last item. Because we work with a fully automated system, orders are processed immediately at the moment they are placed. For this reason we cannot interrupt the dispatch process before delivery, so a refund before receipt of the item is not possible. To exercise your right to cancel the contract, you must inform Nuala Brennan Jewellery by means of a clear statement (for example by email) of your decision to cancel this contract. The right of cancellation takes effect when we receive the item. Return delivery costs are paid by the buyer.

Tracking shipments in transit

Because our products are shipped from Asia, longer transit times can occur which are outside our control. If the products are already in transit, cancellation is not possible. We ask that you wait to receive the products and return them to us. You may of course inform us of your cancellation in advance. To ensure the fastest possible refund, we ask that you send us confirmation of the shipment.

Consequences of cancelling the contract

If you cancel this contract, we are obliged to refund all payments received from you, with the exception of delivery costs arising from your choosing a delivery method other than the cheapest standard method offered by us, without undue delay and at the latest within fourteen days of the day on which we receive your cancellation notice and the item itself. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this refund.

Policy on damaged or faulty items

If an item arrives damaged or with a manufacturing defect, we offer a refund. To request compensation, customers must contact us within the applicable time limit and provide evidence of the damage or defect (for example photographs or video). Once the problem has been confirmed, a replacement item will be sent as soon as possible.

ALL RETURNED ITEMS ARE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.